How We Handle Your Information

When you enquire, request a booking or use our tuition services, we may collect parent or guardian contact details, student name and year group, subject level, learning goals, availability, booking notes and messages you send to us.

We may also keep lesson records, progress notes, attendance information, payment records and essential communication history so we can deliver tuition properly and keep parents informed.

We use personal information to respond to enquiries, arrange consultations, plan and deliver online maths lessons, manage bookings, process payments, provide progress updates and handle service administration.

Where you opt in to updates or where the law allows, we may also contact you about relevant Tuition4Maths services. You can ask us to stop marketing messages at any time.

We usually process booking, lesson and payment information because it is needed to provide the tuition service or take steps before entering into a service agreement.

We may also rely on legitimate interests for normal business administration, responding to enquiries, improving our service and keeping appropriate records. Where consent is required, such as some marketing activity, you can withdraw it at any time.

Tuition4Maths provides education services to children and young people, so some student information is needed to plan suitable lessons and track progress.

We ask parents or guardians to provide information that is accurate, relevant and limited to what is needed for tuition. We do not knowingly collect unnecessary sensitive information about students.

We only share personal information where needed to operate the service, such as with secure online lesson, email, payment, website hosting or administration providers.

We may also share information if required by law, regulation, safeguarding obligations or to protect the rights and safety of students, families or Tuition4Maths.

We keep enquiry information only as long as needed to respond and follow up. Booking, lesson and payment records are kept for as long as reasonably needed for tuition, business records, accounting, legal and dispute-resolution purposes.

When information is no longer needed, we delete it or anonymise it where practical.

Depending on the circumstances, you may have the right to access, correct, delete, restrict or object to the use of your personal information, and to ask for a copy of information you provided.

You also have the right to complain to the Information Commissioner's Office if you are unhappy with how your information is handled.